Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hello,
Tried to test exchange using $20 on btc-e to transfer it to mtgox and while waiting i have seen these messages from service
Timestamp Event ID Event type
Sun Apr 14 23:17:26 2013 xxx Quote for new transaction
Sun Apr 14 23:18:02 2013 xxx New Order
Sun Apr 14 23:16:19 2013 xxx MTGox Order Loading
Sun Apr 14 23:16:20 2013 xxx BTC-E coupon deposited at BitInstant account
Sun Apr 14 23:31:17 2013 xxx BTC-E coupon deposit failed
As stated above i see "BTC-E coupon deposited at BitInstant account" but no funds on mtgox...
I haven't received mtgox funds yet and btc-e coupon is not working (already used) - tried it after failure of bitinstant system.
Reply from customer support:
"I would recommend creating a new order with a new coupon. Better luck next time!"
"Better luck next time" ? :-) is this a lottery or i am missing something?
Tried to test exchange using $20 on btc-e to transfer it to mtgox and while waiting i have seen these messages from service
Timestamp Event ID Event type
Sun Apr 14 23:17:26 2013 xxx Quote for new transaction
Sun Apr 14 23:18:02 2013 xxx New Order
Sun Apr 14 23:16:19 2013 xxx MTGox Order Loading
Sun Apr 14 23:16:20 2013 xxx BTC-E coupon deposited at BitInstant account
Sun Apr 14 23:31:17 2013 xxx BTC-E coupon deposit failed
As stated above i see "BTC-E coupon deposited at BitInstant account" but no funds on mtgox...
I haven't received mtgox funds yet and btc-e coupon is not working (already used) - tried it after failure of bitinstant system.
Reply from customer support:
"I would recommend creating a new order with a new coupon. Better luck next time!"
"Better luck next time" ? :-) is this a lottery or i am missing something?
Sorry for your troubles. Where did you get that customer service response from? We are working to make sure that all of your service issues are properly logged thru bitinstant.com/contact
Do you have any order info I can take a look at?
Yes - i used this contact form. I see you replied today from customer support service that you investigate this further now, i hope to see dollars soon on my btc-e or mtgox acc
additionally pming you details of orderNvrmd - i see cash is on gox - Fri Apr 19 02:15:33 2013 xxx Manual transfer created
Thank you very much!
How fast you think your system will serve next orders? Problems like mine still persists? it will be fixed soon?