Quote from: URSAY on April 19, 2013, 03:39:26 PM

Quote from: FireBlazzer on April 19, 2013, 03:34:44 PM

Quote from: URSAY on April 19, 2013, 03:23:43 PM

Quote from: FireBlazzer on April 19, 2013, 03:12:21 PM

Quote from: URSAY on April 19, 2013, 03:05:34 PM

Quote from: kstepyra on April 19, 2013, 06:25:29 AM

Quote from: kstepyra on April 19, 2013, 06:20:57 AM

Quote from: URSAY on April 19, 2013, 04:26:50 AM

Quote from: kstepyra on April 18, 2013, 09:17:47 PM

Hello,

Tried to test exchange using $20 on btc-e to transfer it to mtgox and while waiting i have seen these messages from service

Timestamp    Event ID    Event type
Sun Apr 14 23:17:26 2013   xxx   Quote for new transaction
Sun Apr 14 23:18:02 2013   xxx   New Order
Sun Apr 14 23:16:19 2013   xxx   MTGox Order Loading
Sun Apr 14 23:16:20 2013   xxx   BTC-E coupon deposited at BitInstant account
Sun Apr 14 23:31:17 2013   xxx   BTC-E coupon deposit failed

As stated above i see "BTC-E coupon deposited at BitInstant account" but no funds on mtgox...
I haven't received mtgox funds yet and btc-e coupon is not working (already used) - tried it after failure of bitinstant system.

Reply from customer support:
"I would recommend creating a new order with a new coupon. Better luck next time!"

"Better luck next time" ? :-) is this a lottery or i am missing something?

Sorry for your troubles. Where did you get that customer service response from? We are working to make sure that all of your service issues are properly logged thru bitinstant.com/contact

Do you have any order info I can take a look at?

Yes - i used this contact form. I see you replied today from customer support service that you investigate this further now, i hope to see dollars soon on my btc-e or mtgox acc

additionally pming you details of order

Nvrmd - i see cash is on gox - Fri Apr 19 02:15:33 2013 xxx Manual transfer created

Thank you very much!
How fast you think your system will serve next orders? Problems like mine still persists? it will be fixed soon?

Support wait times have been drastically reduced for most issues within the past few days.

forgive me for my anger.. somtimes i forget to controle it.

though i would like my bitcoins as soon as possable..

. at fair market value durring the time my order was placed....

with fees waived....

i would also very much like some compensation for my losses as well.. a couple extra bitcoins would be perferable since i know cash is harder and almost cirtently more time consuming.

reqesting true priorty

Have you logged your issue at bitinstant.com/contact ?

Do you have any order info that I can use to lookup your order?

Quote from FireBlazzer on April 18, 2013, 04:45:35 AM

......

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap given Account Number: 177574217

....

Thank you for providing order info. I have given your order a manual push. Please allow up to 24 hours for delivery. You will also want to log your issue at bitinstant.com/contact

....

yes i contacted suport as you advised me to do.

i keep getting 24 hour promisses URSAY.... but all im seeing is lost money, lost time, and lost oppertunity.

what happened to worst case senrio 24 hours to get your bitcoins?,,, its been several days.

please waive the fees... make sure i get the market value at the time i placed my order... and i strongly request something in compensation for my grievious lossses, that transend anything that can be valued in mearly money.

i also strongly request and suggest this be done... bit-instantly.

Just gave your order a manual push! Please allow up to 24 hours for delivery. If your order has not completed in 24 hours please let me know.

if everything is not perfect... i will be sure to let you know.