Hello criddler!
Our service fee is for direction Bitcoin to Paypal EUR is 1.9%, Bitcoin to Paypal USD is 3%.
There are no hidden fees on our website. If there is fee of the payment system for sending the payment, it is also indicated on the order page.
The difference in the amount is caused by the difference in BTC rates taken from different Bitcoin exchanges.
We always do our best to provide customers with best possible fees and service!
Should you have any additional questions please do not hesitate to contact our Customer Support.
Well,
this difference goes hard against your customers, so you should consider to use market price (bitstamp, kraken etc.). There is no excuse to use some shitty bitcoin rate !!
I have also example when BTC rate actually doesn't matter. Right now OKPAY to BTC costs 1535$ for 1 BTC, advertised fee is 4.9%. Reversal transaction is free of fee. Changing back 1 BTC to OKPAY, i recieve 1420$ which is 7.5% less than my initial amount. So where are the missing dollars hidden? I hope at least that you use one BTC rate for buying and selling, please don't say that you have spread between buy and sell BTC price 2.6%.
7.5% total real fee vs. 4.9% advertised fee. Here everyone can see it very clearly. Hidden fee is "only" 2.6% compared to BTC to Paypal transfers.