Quote from: criddler on May 05, 2017, 08:23:50 PM

Well, this difference goes hard against your customers, so you should consider to use market price (bitstamp, kraken etc.). There is no excuse to use some shitty bitcoin rate !!

I have also example when BTC rate actually doesn't matter. Right now OKPAY to BTC costs 1535$ for 1 BTC, advertised fee is 4.9%. Reversal transaction is free of fee. Changing back 1 BTC to OKPAY, i recieve 1420$ which is 7.5% less than my initial amount. So where are the missing dollars hidden? I hope at least that you use one BTC rate for buying and selling, please don't say that you have spread between buy and sell BTC price 2.6%.

7.5% total real fee vs. 4.9% advertised fee.
Here everyone can see it very clearly. Hidden fee is "only" 2.6% compared to BTC to Paypal transfers.

Well, in simple words, we do not store balance in BTC/crypto, we store our balance in fiat currencies. So when you place an order to sell Bitcoin on our website, our system automatically sells your BTC funds for the price which is offered by Bitcoin exchange, and vice verse if you wish to buy BTC, we automatically buy required amount of BTC for the amount of fiat currency minus our service fee.
It all depends on the price on the Bitcoin exchange: if it the price goes up , we can buy less BTC for your fiat currency, if the price goes down we can buy more BTC for your order.
So there are no additional hidden fees. All our service fees you can check here https://unichange.me/fees

By the way, if you check now how much Paypal you can receive on our website for 1 BTC https://unichange.me/order/bitcoin_paypal_usd you can see that the amount of Paypal for 1 BTC is higher than it is on service "promoted" by you.

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