I can not make payments from my faucet.
When I try to make a payment the following message appears: "Error detected: a: 2: {s: 6:" status "; i: -6; s: 4:" time "; N;}"
I already contacted my server and they answered the following: "The public IP of the shared server is what you see on your dashboard, note that this IP is from the shared server and not only from your site. Server, you can not access the site directly from the server IP. "
what should I do?
Hi
-6 means that your server IP address is not whitelisted.
What is your faucet address?
Also, you can ask your hosting provider to give you the server's outgoing IP address
Like I say I already contacted my server and they answered the following: "The public IP of the shared server is what you see on your dashboard, note that this IP is from the shared server and not only from your site. Server, you can not access the site directly from the server IP."
Now I have sent a new message trying to explain better what I am asking and I am waiting for an answer from their support.
Also, I noticed that some time ago a user reported that they had the same problem and you replied "Run the following from your server and it will give you your server IP address.
http://api.epay.info/ip.php "
But I did not understand what to do. I have to download some .php file and install it in cpanel?