Quote from: dave859 on April 20, 2013, 06:31:56 PM

Quote from: Gareth (BitInstant) on April 20, 2013, 04:44:56 PM

Quote from: hojo on April 20, 2013, 02:54:26 PM

Quote from: greene63 on April 20, 2013, 02:10:38 PM

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

Can you please explain why all Dwolla orders have been held back and when do you expect to process them?

Technical issues getting our system to import statements from dwolla - this happens every now and then due to dwolla changing things around without telling us. If you've got an outstanding dwolla order then let support or myself know and give your QuoteID and the dwolla transaction ID and it can be sorted.

I should also inform everyone that as of 2 hours ago we're experiencing some latency talking to mtgox which is causing delays - orders from earlier today seem to have been processing smoothly but new orders are running on a delay due to the latency.