Quote from: crycurlover on May 13, 2017, 06:18:59 AM

NEED HELP!!!!

My funds are locked and not allowing me to withdraw. Absolutely no help from support team and not getting a good feel about it.

Bank Transfer option is not available under account wallet withdrawal section to withdraw funds.
You, 05.05.2017 11:12:11
Hi Ramesh,

Please enter smaller amount,
Wire transfer AUD
Withdrawals from 500. Fee 1%, min 50

All commissions and types of withdrawal/deposit methods you can find here: https://coinsbank.com/fees

--
Sincerely Yours,
CoinsBank Support Team
CoinsBank, 05.05.2017 17:11:44
Irrespective of the amount I enter, I do not get bank transfer option, please resolve asap.
You, 06.05.2017 01:25:15
Hi Ramesh,

A screenshot would be much appreciated

--
Sincerely Yours,
CoinsBank Support Team
CoinsBank, 06.05.2017 17:58:58
I have attached the same in my initial ticket and attaching again with smaller amount.
You, 07.05.2017 02:52:18
My funds are locked, appreciate your response to my request. Awaiting for resolution immediately, please respond..
You, 08.05.2017 13:25:29
Hi Ramesh,

Our technical team is still working on it. We are planning to add exchange pair BTC/AUD and also AUR wire withdrawal in a few days.
Thank you for patience and understanding.

--
Sincerely Yours,
CoinsBank Support Team
CoinsBank, 08.05.2017 14:11:25
It's been more than a week I am trying to get help on this, neither I am able to trade nor am I able to withdraw funds. This is really frustrating as my funds are completely blocked and I do not have any ETA on my request. Really appreciate if you could provide ETA on the same.
You, 12.05.2017 05:12:14
How is this considered resolved ? I still don't have option to withdraw funds and I don't see any explanation ?
You, 12.05.2017 13:40:09
Dear Ramesh,

We inform You that we have not indicated that we are trading with trading pair BTC/AUD.
You can change AUD into GBP and then trade in the pair EUR/GBP.

--
Sincerely Yours,
CoinsBank Support Team
CoinsBank, 12.05.2017 15:37:55
Again same issue, you continue to ignore the issue and answering for different query. You have locked my funds and not allowing me to withdraw. Please provide ETA on when I can have option to transfer my funds through bank transfer.

Dear Ramesh,
Was your issue solved?
Thank you for the feedback.