Quote from: marlais on May 14, 2017, 06:35:13 AM

Quote from: SwC_Poker on April 02, 2017, 05:16:39 PM

Quote from: marlais on April 01, 2017, 07:26:30 AM

Do you have an ETA for fixing the bug that's causing cash games to be overraked? If a player leaves the table before a hand is complete, that player's contribution to the pot disappears and goes to the house instead of to the winner, which is effectively overraking all cash tables (and depending on the stakes, sometimes by quite a lot) and giving players a disincentive to play ring games.

I appreciate that resources are being deployed to making the website multilingual, but I would like to see some of the more serious issues solved before new, superficial features are added. In the era of Google Translate, I doubt that the lack of a multilingual website is preventing non-English speaking players from using SWC.

Is there any plan in place to compensate players that lost money as a result of being in overraked hands or an estimate of how many bitcoins have been diverted to the house as a result of this bug?

Thank you for the well written post.
We are deploying a fix to this bug with our next restart.
We had thought to have fixed this, but after a subsequent patch was applied it seems to have come back.
We will preform a full audit and deposit chips automatically to player accounts that were affected.
Note that this is a rare issue, as most players finish the hand while still active.

Do you have an ETA on when players will be reimbursed? It's been 6 weeks since your bugfix. If you had paid everyone out 6 weeks ago, it would have cost you ~40% less.

only in terms of USD, which SWC doesn't deal with... right?