Quote from: Eliphaz Fimk on May 19, 2017, 11:29:55 AM

Quote from: cbasg on May 18, 2017, 04:29:05 PM

@Eliphaz It's been over 5 weeks since I initialed a BTC withdrawal. At least FIVE unanswered emails to support with NO replies. I'm starting to feel Scammed. I know you must be short on people and/or time, but this is getting outright ridiculous. 5 weeks is too long for a withdrawal.
Can you please look into my matter?
Over $500 of my hard earned money lost in your system is no joke. I will be happy to make a positive post when you resolve this issue. Thanks.
My Acct is #6100592565213227281

It makes no good to post misleading disinfo about your case on a public forum. Support has been interacting with you successfully on several emails and has been advising you with specific instructions how to fix your mistake of not providing the BTC payout address as your withdrawal transfer message, a mistake that commonly results in our processes not being able to process such a transaction and resulting in delays lasting weeks and possibly longer to resolve. Additionally, you've been requesting cancellation of your withdrawal and returning of the BTC on your HEAT account, which isn't possible. You need to provide us the Bitcoin payout account through secure means (HEAT Wallet), until that's done your withdrawal will remain pending.

As support has been instructing you, please send a private HEAT message from your account 6100592565213227281 to our account 9583431768758058558 stating your desired payout bitcoin address for that transaction. Such a message hasn't been yet received on 9583431768758058558. Thanks

THANK YOU for your clear instructions. The private message with desired payout btc address has been sent. Hoping to resolve soon.