Hi there,

The screen of the phone that I use for 2 factor authentication is broken and I didn't note the 16 digit recovery code.

I've opened a Poloniex support ticket 7 days ago and I've yet to receive a response so I'm wondering if I have provided all of the correct information.

For example they ask for a "Recent deposit transaction ID". I assumed this meant the public Bitcoin addresses I have used to transfer coins in to Poloniex but now I am not sure. Is this correct?

I assume that Poloniex support can look in to your account. I hope so because I can provide all sorts of dated balance information, is this kind of evidence admissible?

Thank you for any information,
Rich0292.