Quote from: rich0292 on May 18, 2017, 10:25:27 PM

Hi there,

The screen of the phone that I use for 2 factor authentication is broken and I didn't note the 16 digit recovery code.

I've opened a Poloniex support ticket 7 days ago and I've yet to receive a response so I'm wondering if I have provided all of the correct information.

For example they ask for a "Recent deposit transaction ID". I assumed this meant the public Bitcoin addresses I have used to transfer coins in to Poloniex but now I am not sure. Is this correct?

I assume that Poloniex support can look in to your account. I hope so because I can provide all sorts of dated balance information, is this kind of evidence admissible?

Thank you for any information,
Rich0292.

The transaction ID is not the bitcoin address. It is the literal txid hash. If you take a look at the account that you sent bitcoin from, you should be able to find your txid and send it to polo.

Additionally, you should be able to replace your phone or your phone screen and recover your 2FA from google authenticater. Polo has been swamped in the last few days with all sorts of delays and heavy traffic. Some people are waiting 7 or more days for a response so just be patient.