Quote from: karan1498 on May 19, 2017, 10:08:19 AM

1st. problem :

the fee taken from me for btc withdrawal was 0.0038. and on the block chain the fee was only 0.0009692 . If you wouldeve send even that much amount of fee on the blockchain, I wouldnt have said anything, but you guyz are fooling people.

2nd problem:
today i called zebpay , a guy name "Sangam Patel" fucking bastard to save his ass , he didnt connect my phone to his supervisor , he just kept repeating "what you want to know from supervisor" " supervisor will give the same info i am giving" atleast 50 times for 25 minutes, but didnt connect me to the supervisor. wow what a company , what a guy, this guy deserves to be fired on spot. believe your customers will go down if you hire people like this.

IMPROVE YOURSELVES AND DO HONEST BUSINESS , AS OTHER EXCHANGES DO.

WORST EVER EXCHANGE OF THE WHOLE WORLD. SINCE BTC IS UNREGULATED I WAS NOT ABLE TO GO THE AUTHORITIES OR I WOULDEVE BANGED YOULL AND IN FUTURE SOMEONE WILL FOR SURE.

SHUT DOWN YOUR SHITTY FAKE EXCHANGE

Hi karan1498
Please accept our sincere apologies on issue you have faced. We will look into customer support issue.

As far as fees concerns, this is very complicated structure as we manage hot wallet with minimum possible amount to reduce security risk. On your transaction you might have seen less fees because at your time we my be able to find confirmed spendable input on hot wallet and it was used to process your transaction. It is next to impossible for us to predict the fees nowdays for any level of tx, so we overpay. In case bitcoin network moves to new fees territory, we have to double spend tx and relay it again for user, costing double transaction charges. On top of that we receive lots of small, medium transactions and consolidate them on daily basis to send to hardware wallets and move coins in between wallets to give you smooth hot wallet experience.

Every exchange, hot wallet on this planet is paying fees from its own pocket at the moment. We do not make any money on send transactions, in fact most of the time we bare the charges.

There are lots of cases ( most of the time higher number of cases ) where we pay higher fees then we charge. But this is ground reality and there is no solution to it at the moment.

I really wish I have better answer, but this is what it is. In any case I will apologize as a CTO of this company and let me assure you we are working very hard to improve this.

Regards
Mahin
Zebpay