Re: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money
Can our funds at the very least be credited to our account?
I am not interested in owning a physical card anymore as I get ATM charges when i withdraw coupled with your conversion rate, i will rather just use the virtual cards to buy Bitcoin online.
I have submitted transaction details to support and all, still nothing has been done.
Its been well over 6 days. My card is blocked for no reason and the funds have not shown up, you say that isn't fishy?
I am not interested in owning a physical card anymore as I get ATM charges when i withdraw coupled with your conversion rate, i will rather just use the virtual cards to buy Bitcoin online.
I have submitted transaction details to support and all, still nothing has been done.
Its been well over 6 days. My card is blocked for no reason and the funds have not shown up, you say that isn't fishy?
Well, not really. As I explained, Wirex is in the middle of the changeover process to Visa. In the link I gave you before it explicitly states that:
1) We have automatically issued virtual card(s) for all virtual and plastic MasterCard holders. Virtual card is either a replacement for your virtual MasterCard or a temporary substitute for your plastic MasterCard (while your plastic card is delivering).
2) You MasterCard(s) will be active for unloading for the next 60 days (until July 15, 2017). However, you will not be able to load new funds onto the card.
If you can't unload your funds, maybe you have another issue. I can help you track it with the support team if you give me your ticket number
