Quote from: Wirex on May 20, 2017, 03:56:10 AM

Quote from: Vito.Gambino on May 19, 2017, 10:20:40 PM

Can our funds at the very least be credited to our account?
I am not interested in owning a physical card anymore as I get ATM charges when i withdraw coupled with your conversion rate, i will rather just use the virtual cards to buy Bitcoin online.
I have submitted transaction details to support and all, still nothing has been done.
Its been well over 6 days. My card is blocked for no reason and the funds have not shown up, you say that isn't fishy?

Well, not really. As I explained, Wirex is in the middle of the changeover process to Visa. In the link I gave you before it explicitly states that:

1) We have automatically issued virtual card(s) for all virtual and plastic MasterCard holders. Virtual card is either a replacement for your virtual MasterCard or a temporary substitute for your plastic MasterCard (while your plastic card is delivering).

2) You MasterCard(s) will be active for unloading for the next 60 days (until July 15, 2017). However, you will not be able to load new funds onto the card.

If you can't unload your funds, maybe you have another issue. I can help you track it with the support team if you give me your ticket number

1,Now that's a huge problem, as I am out of town indefinitely and wont be able to receive or activate the card for at least a month. . .

2, I don't think you quite understand what Ii am trying to say here. . . . I had 400 CHF sent into my account 7 days ago, using the Swiss coordinates wirex issues its users, normally in the past (e-coin), my funds from the same sender showed up in my account 2 days after it was initiated, its a totally different story now. No fund in my account, card is blocked, not btc nothing! Support kept telling me they were working on it, up until the point where I discovered by myself, that my card was blocked and the funny part is funds haven't been sent back. . . All I am saying is if the funds can't be credited to my account can you at least reverse the transaction? Its starting to look like Wirex has an ulterior motive for doing all of this. My support ticket number is 106570