Hi,
Better to address these questions to support@piiko.co
There is nothing wrong, but your transaction is still unconfirmed in the blockchain, which means we didn't receive your money.
Wait for it to be confirmed and your recharge will get processed. We know that has been a problem lately with bitcoin network running at full capacity.
We're working on alternative payment methods.

P.S. never share your order id on the forum, your personal information, which can be found on order page is enough to request refund / cancel your transaction if it hasn't gone through yet.