Quote from: RhinoMines on May 21, 2017, 10:37:40 AM

Quote from: RhinoMines on May 21, 2017, 10:12:34 AM

Quote from: RhinoMines on May 19, 2017, 01:45:10 PM

Quote from: BetBTC on May 19, 2017, 08:13:05 AM

Quote from: RhinoMines on May 18, 2017, 07:55:21 PM

Having an issue with a withdrawal, and due to lack of response from Betbtc, have rather embarrassingly decided to ask for some advice here, so here gos

In the withdrawal box Betbtc offers to cover a network fee, this in my experience is more than what other, mainly dice, gambling sites would normally charge. ( and to be clear I am happy to pay )

The amount (network fee) they offer should in my experience, mean that the Transaction is confirmed in a reasonable time.

I have been waiting for my transaction to be confirmed for nearly 7 days now, its there but shows as unconfirmed.

Please inform me if I am missing something, or is this acceptable in the current volatile market.

Its preventing me from Depositing again, as now I dont know if the Withdrawals will arrive

Hello,

As we told you your transaction was sent with ~~100 satoshis/byte fee (which was offered) which was perfectly acceptable for the btc market in "normal" situations.
The bitcoin market is more saturated than it ever was, exceeding 200.000 unconfirmed transactions: https://blockchain.info/unconfirmed-transactions.

We are not allowed to cancel your unconfirmed transaction or edit it, bitcoin protocol does not allow that - it will end up being confirmed.

Regards,
BetBTC

This is quoted from your site

"Network Fee of 0.00253 btc is offered (courtesy of BetBTC) on the first withdrawal in 7 days.
If you request more than 1 withdrawal in a 7-day period you are charged with this amount."

What you are offering there is more than 100 satashis, its overkill in my experience, but 0.0005 btc as a choice given to me to pay would be better, as that has resulted in confirmed transactions.

Putting your head in the sand is bad form, you as an operator can try prevent this, there are issues, for sure, but I should at least be given a choice.

By the way you can use various options to speed up the confirmations, and I would be happy to pay the fee

Ok, so 2 days have past

Seems you have read my post, as you have edited/changed the text in withdrawal box to the following

" Network Fee of 0.00156 btc is offered (courtesy of BetBTC) on the first withdrawal in 7 days.
If you request more than 1 withdrawal in a 7-day period you are charged with this amount. "

You statement about 100 satoshis leads me to believe you mean 0.00156 mBtc,
thus you still being missleading.

I urge you to start taking responsibility, your competition, Fairlay, is.

First thing you see when opening site is the current situation with core will require a 0.0005 btc
Payable by client.

Your handling of this is atrocious

http://imgur.com/a/GjhSn

Might make things clearer