Ninjastic
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Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
zxr829
on 22/04/2013, 17:18:23 UTC
Quote from: URSAY on April 22, 2013, 04:48:18 PM
Quote from: zxr829 on April 22, 2013, 04:02:35 PM
Quote from: zxr829 on April 22, 2013, 03:23:21 AM
Quote from: URSAY on April 22, 2013, 02:44:00 AM
Quote from: zxr829 on April 22, 2013, 02:05:03 AM
Quote from: zxr829 on April 21, 2013, 06:55:49 PM
Quote from: zxr829 on April 21, 2013, 01:12:37 AM
Quote from: Gareth (BitInstant) on April 20, 2013, 10:05:36 AM
Quote from: zxr829 on April 20, 2013, 05:07:56 AM
Quote from: zxr829 on April 19, 2013, 10:13:31 PM
Quote from: URSAY on April 19, 2013, 03:08:22 PM
Quote from: zxr829 on April 19, 2013, 03:01:34 PM
Quote from: URSAY on April 19, 2013, 02:55:12 PM
Quote from: zxr829 on April 19, 2013, 01:39:23 AM
It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:

Order ID   9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID   d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID   4a091be2-c970-4001-a4f4-6e8b593760fa

I wish I personally could solve this issue for you but I would need to escalate for resolution.  This support issue would best be served thru bitinstant.com/contact

Our support queue wait times are improving very rapidly.  Smiley

I submitted it to bitinstant.com/contact 2 days ago. >_>

Because support times are improving, I'm sure you will see a resolution soon!

Nearing 72 hours and still nothing... :/

Well, we are at 76 hours and counting. No response from BitInstant regarding my ticket except for what has been posted in this thread. Still waiting on my bitcoins. Getting really irritated. >_>

I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread.

Still nothing...

Still waiting. Come on, BitInstant...It's been over 24 hours since Gareth's response. This is ridiculous.

5 full days. And my last 2 posts about it have gone seemingly ignored. I'm really starting to lose patience.

I wish I personally could solve this issue for you but I would need to escalate for resolution.  This support issue would best be served thru bitinstant.com/contact

Thanks for your patience.

Are kidding me?! You've told me to go through bitinstant.com/contact three times and I've told that I have three times. I submitted it nearly 5 days ago. If you actually read what Gareth had told me, he said "I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread." That was over 40 hours ago.

URSAY...anything?

And please do not insult me by telling me that my support issue would best be served through bitinstant.com/contact. I submitted a ticket many, many days ago and have posted in this thread numerous times to no avail. How is this not worthy of escalation?

My method of escalation is essentially adding you to the queue at bitinstant.com/contact

I'm not sure what else you expect me to do.  If I could resolve your issue myself I would.  Thanks.

Okay, well thank you for explaining that. I'm just wondering how backed up the queue is as my ticket was submitted on April 17 around 10 am. I know mtgox going down slowed you down a bit.