Quote from: Wirex on May 24, 2017, 01:29:56 PM

Quote from: Vito.Gambino on May 22, 2017, 07:30:42 AM

And this is a classic example of what I hate about Wirex.
Its been 48 hours since I submitted the ticket number both on here and on Twitter, and as of yet, no form of update or acknowledgement.
I will wait to see what happens next.

Hello Vito. I checked your ticket with the support team, but they already answered you on May 17th. If you need more help, please send me a new support ticket number as soon as possible

You keep saying they replied. . I am not disputing that they replied my ticket.
However, what I am upset about is that they have not solved or fixed the problem!
When you put that into consideration and then realize that wirex repled only once since may 17 . . . .
Come on, even you have to be shocked at how things are being run in this case.
I categorically stated that I had 400 CHF sent to me via wirex's Deutsche bank account in Zurich, into my Mastercard ******5526
on the 15th of May, and the funds still haven't reflected in my account because my card is blocked, for NO REASON!!!!
And I keep hearing you and every other wirex support say, they are talking to the bank about it and nothing seems to be happening.
HOW LONG DOES IT TAKE TO UNBLOCK AND CREDIT MY ACCOUNT WITH MY FUNDS or simply REFUND the darn money to the sender?