Quote from: jitendras on May 29, 2017, 01:06:53 PM

Dear bgf_team,

I am getting similar issue on your site. I have registered ticket almost four days ago but no response till today. I am almost following every day. but there is not response. This is really frustrating experience from such a great company.

My ticket number@ https://bgf.freshdesk.com is #1309.

Please check and respond to my ticket on earliest. I hope you will respond to my ticket soon.

Thanks
Jitendra

Quote from: bgf_team on May 22, 2017, 08:38:03 PM

Dear All,

We can understand the concerns people have here for not being getting their transactions complete end to end & getting the MCAPs in their accounts. We would like to explain few scenarios which lead not to auto credit MCAPs in your account:

1.) Short Paid: When you make the transaction for the specified amount shown in the invoice, few wallets send less amount to us after deducting the transaction fee which in turn mark the payment as Short paid & it doesn't map with the invoice & hence no auto credit of MCAPs in your account.

2.) Paid after time-out: We keep an invoice live for an hour duration, so if any payment made after the expiry time will mark the transaction as "paid after time-out" & hence no auto credit of MCAPs in your account. This can occur sometimes when a user made the transaction after the expiry time intentionally or they use some wallets which send out the transaction after some time.

We hope that above points might help you in understanding for not having the MCAPs in your account even after getting confirmation on the blockchain.

We would like you to request that if any such cases are there, please send an email to support@bitcoingrowthfund.com with the following details:

BGF username:
Invoice id:
Transaction id:
No of MCAPs:

This will help support team at BitcoinGrowthFund to address your queries with the minimum possible time.

Thanks & Regards,
Team BGF

Dear @ jitendras,

Your ticket has been resolved, please check your inbox for more details. Just FYI your transaction was short paid that's why MCAPs didn't auto-credited to your account.

Thanks & Regards,
Team BGF