Quote from: URSAY on April 25, 2013, 02:15:35 PM

Quote from: andrewb on April 25, 2013, 03:41:31 AM

Quote from: URSAY on April 24, 2013, 11:38:31 PM

Quote from: andrewb on April 24, 2013, 10:09:21 PM

Quote from: URSAY on April 24, 2013, 09:50:28 PM

Quote from: andrewb on April 24, 2013, 09:44:38 PM

Quote from: FYourself on April 24, 2013, 09:35:24 PM

So incredibly frustrated. Your customer service is just so slow. When will I get my freaking money?

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1

20 days later and still no money.

I'm happy to see you are still without your money. Not happy for you, but happy for me as I am in the same boat (stolen/broken Mt. Gox code if I remember correctly) and I still do not have my money either; so I am not alone at least....

URSAY, do you not agree that BitInstant still owes us money? If so, (and really, there is no if involved here...) just get us the money you owe us, and do whatever shit you have to do on the back end on your own time. It is not our fault this got fucked up, we should not have to suffer any more while this incredibly slow process takes places. I understand what is going on here can take time as you need to work with Mt. Gox and shit, whatever, bottom line is I (we) are owed money, just give it to us, now.

You posted your Gox coupon on the forums publicly which allowed another party to redeem it so I'm not sure why you are saying we are at fault and swearing at me. Yes, your issue is still open. Yes, I am still trying to help you fix this.

That's a bit disingenuous as BitInstant told us directly in the email that a coupon code was NOT needed. The email then went further to label the Mt. Gox coupon code as 'API Response'. And furthermore, back on April 3rd when this happened you yourself, an employee of BitInstant, did not realize the API Response was a Mt. Gox code. So excuse me if I do not view this situation as my fault.

Also, I never sweared at you (in this post at least, can't speak for every correspondence I've ever had...). I believe I have remained incredibly courteous and patient considering BitInstant's faulty processes has caused me to miss an opportunity to potentially make thousands of dollars; 21+ days ago and the issue is still pending.

URSAY, I believe you are doing a good job and working hard and to the best of your abilities, it is just unfortunate BitInstant has not equipped you to adequately deal with issues instead leaving customers holding the bag for months.

I am not aware of this situation when I did not understand the Gox coupons. However, I would agree that it could be confusing to customers and we should be explaining the process better. I apologize for any confusion.

We are working on improving our support and I am working with other cs reps on resolving your issue. I did not realize that f**k and s**t are not swear words. Thanks for your feedback.

well, I cursed, but not AT you.

What I am referring to is an instance (I think a few) where someone posted their full info, including Mt. Gox code, and you merely asked them to check their email if they got a Mt. Gox coupon code, even though they clearly did as indicated by their post; I took that type of response to indicate you too didn't realize it was a coupon code either, and who could blame you really.

Either way, I'm looking forward to a resolution, and thank you for working on this.

I know exactly what you are referring to. At that time we were dealing with a very large support back log and it was very easy to overlook info that customers had provided as we were working very fast to clean up everything.

I'm hoping to fix some of these Gox coupon issues myself today.

Understandable. Hopefully I am one of those Gox coupons issues you refer to, I imagine I must be as there can't be many in Queue before me (April 3rd), can there?

Thanks,
Andrew