Quote from: justaway on June 06, 2017, 09:29:23 AM

Quote from: mtnsaa on June 05, 2017, 04:54:25 PM

Quote from: justaway on June 05, 2017, 09:09:56 AM

Quote from: mtnsaa on June 04, 2017, 08:17:51 PM

I've been trying to withdraw BCAP since Friday, I'm still waiting for the email (checked spam folder already) and cancelled my withdrawal multiple times. I've already withdrew from Liqui, this is the first time is happening, is there a problem I'm not aware of? Can't get support to reply anywhere.

Maybe you have the same problem i had with my email provider. Liqui support told me to ask my mail server admin to add their server to whitelist, as they received the following error:
"delivery-status": {
"code": 550,
"message": "Rejected message because 184.173.153.204 is in a black list}

If the server is in a blacklist, then all emails will be blocked completely and not even moved to spam.

Anyways, try to contact Liqui freshdesk. As i think they will not reply here ...
Maybe they are off for the weekend Huh

and you have to wait until tomorow Undecided

Yeah they sent me the same message, thanks for your help. So my only option is compliance from my mail server? They won't even reply to my question and could take months to get an answer let alone fix the issues. They said there's no other workaround, lol. So I can't change my email address, the problem is on their part and they get to keep my funds? Really?

How did you solve the issue?

i spoked to my email provider and ask them to remove the server from their black list. The problem was resolved within one day

Just write to the support of your provider, quoting the message you got from Liqui. They will know what to do!

Liqui seems to be very restrictive when it comes to changing account details. I had to open a new account, because there is no way to change your email address Angry

But i don't think that they want to rob you. It's just their security policy.

I understand, the thing is that I doubt my email provider will even care about it or take months to even take a look at, it's a state/government company so you know how that goes, could take 2-3 months easily to get any sort of helpful reply. They will also have its reasons to blacklisting which I don't want to mess with and I simply can't dispute. Also I forgot to mention this was not my first withdrawal so this must be something recent. The support has been ok so far and replies pretty quickly but without much help so far.

I don't really think they are out to get my money or anything, I didn't want to imply that, but in theory it's what could happen if you lose permanent access to your email or your email provider blocks access. I didn't know my email was my private key! Grin