I have used CEX.io for a little over a month. About a week ago they took their "live chat" feature offline. At the same time, all my withdrawal requests to a VERIFIED payment card have been rejected, and I try every day. I've submitted several tickets without a single reply. And I know the problem is not with my bank because there is no evidence of any attempts to deposit funds, and they assure me there is no problem with accepting these kinds of payments...if they were ever initiated. My last successful withdrawal of USD to payment card was completed on June 1, 2017. Since then, their support is offline, and all withdrawal requests have been rejected.