I've been trying to cashout for 12hours, but the hot wallet is not filled.
I messaged ethan and a mod, no help so far.
this is not cool

Hi,
I am sorry this happened. Indeed you messaged me, but I was not online at the time.
Anyway, I have just transferred some coins to the hot wallet (tx still needs to be confirmed). I suppose those would be enough to cover your (planned) withdrawal.