Quote from: Transhuman32 on June 13, 2017, 06:18:37 AM

Quote from: Benson Samuel on June 01, 2017, 08:27:46 AM

Quote from: Transhuman32 on June 01, 2017, 05:57:06 AM

I am unable to see the withraw/deposit BTC button from last couple of days. Wherever I click , be it Bank or Wallet tab I get redirected to the trading page. Most likely a software issue. Can any other user of coinsecure confirm this?

Quote from: cracxme on June 01, 2017, 06:28:46 AM

Quote from: Transhuman32 on June 01, 2017, 05:57:06 AM

I am unable to see the withraw/deposit BTC button from last couple of days. Wherever I click , be it Bank or Wallet tab I get redirected to the trading page. Most likely a software issue. Can any other user of coinsecure confirm this?

Most of time it is due to session timeout, try logging out then logged in again problem will be solved or clear your browser cache and temp files.

Thats correct, if you are redirecting to the /login page and it shows trade data, the session is broken/ corrupt.
This is a security fallback. Will do a complete logout in the event this occurs.
May take some time to implement.

Hey thanks Benson for replying. For some reason I didn't withdraw at that time. But I tried to withdraw some BTC yesterday. But this time it's the email. I didn't get the confirmation email(I checked every folder). I contacted customer care and they said that it's because of Rediffmail. But I did transaction before with the same email and also with other exchanges like BTC and Poloniex. But if I understand correctly, they are saying I have to create a new Coinsecure account with a new email, probably Gmail and need to submit the documents again for verification, then they will transfer the fund to my new account.

This seems too much hassle and I don't know how long will it take. I mean I want to be sure if there is any other way out like changing the email on my current account etc. If I don't have any other option, I will have to create a new account.

This is correct, we noticed suspicious login activity only on some rediffmail accounts and decided to block all as a precautionary measure.
We suspected some phishing campaign or keylogger/ virus infecting those systems and got clarity from some of them as well that their systems had been compromised.

Highly advised to migrate your account to something a bit more secure.
Also, if you do not want to migrate, you can send us a declaration to say the same.