Quote from: Dargo on June 17, 2017, 02:40:41 PM

Quote from: stereotype on June 16, 2017, 05:19:31 PM

Quote from: Dargo on June 16, 2017, 04:28:46 PM

Quote from: stereotype on June 16, 2017, 07:04:49 AM

Quote from: Serpens66 on June 15, 2017, 11:24:32 PM

Quote from: Dargo on June 15, 2017, 03:07:18 PM

Quote from: FlensGold on June 15, 2017, 12:23:33 PM

I sent another EUR payment using fidor about 2h ago, just as I often do.
After some minutes my deposit showed up as "Recent Deposits" with the status "Success" although it had not been credited so I could spend the EUR. This is just normal, it often takes some minutes from "Success" to being credited so I can use them.
Somehow this time the payment no longer shows up under "Recent Deposits" and has also not been credited. This is conerning and new to me. I created a Ticket (378632) hoping that someone could help in this matter.

I checked and this is resolved - the name did not come through in the transfer for some reason so it was held up due to that.

that's the case since ~4 days now. Medium transaction time went from 5 minutes to ~12 hours IF the support is super fast... (after ~12 hours it is "onhold", so support is needed always)
This really sucks and of course if everyone is opening a ticket for every deposit, this delays everything even more.

So it should be one of the top priorities to solve this damn issue. No support agent was able to tell me when this will be solved...
(No need to mention other critical bugs and problems of kraken, like untouched market orders for 10 minutes and bad api and website connection...)

Notice how Dargo just glosses over this fact. Seriously, how the fuck does an exchange get away with this. They send email responses informing the user that they are "investigating" the problem. Fucking liars. They have known about it for years, and choose to not fix the problem.

For the 6 time of asking....... @Dargo. Stop being a pathetic coward and answer this...... WHAT AUTHORITY DOES KRAKEN ANSWER TO?

Not trying to gloss anything over, just not going to speculate on the cause if I'm not certain what it is.

Do you really think I'm scared of your question? No, it's rather that the question is so vague that I don't know what you are asking and I'm focusing my time on clients I can help (as I have explained I can't help you any further without the ticket number that you refuse to give). There is no single authority that we "answer to," whatever that is supposed to mean. We adhere to a complicated variety of rules set by many different regulatory agencies, many of which are country-specific.

You are still speculating after years? Really? I lose ~400 euros on a trading engine that you are still speculating to what the problem is?....and then ignore 3 of my 'support' tickets. Fuck you Kraken.
@Dargo Name those regulatory agencies here.

You are running different things together. I was just talking about the name field being empty in a particular deposit and saying I didn't get into the reason for it, not because I was trying to hide anything, but because I didn't have time to look into the cause in that particular case.

For the 10th time, I'd be happy to assist you with your tickets, but I need a ticket number from you in order to do so.

On the regulatory issue, you seem to be asking that I post our entire worldwide compliance strategy, which isn't going to happen. A huge amount of work, research, and expense went into developing this and it's essentially a company trade secret, not something we'd post publicly. I'm not sure why you are asking, but I'm guessing you think that a list of regulatory agencies would give you a list of entities to lodge a complaint with, which is mistaken. A lot of the regulation has to do with AML/KYC and the agencies that are concerned with this kind of thing would not be appropriate to contact about a support ticket not being answered to your satisfaction or any other non-AML/KYC issue.

"to my satisfaction"? Chance would be a fine thing. Im not being answered at all, like so many others. Since when is compliance a trade secret? Are you sure you are not hiding behind that line from the regulators, that says you are not allowed to share why a given account is closed/suspended/investigated? Coward much, or are you trying to be smart? Your bluff and bullshit is getting annoying now, and im getting angry enough to spend time and money, showing why Kraken is a disaster waiting to happen.

Since your utterly broken support has filtered my tickets to suit themselves, maybe i should write my own response.....

'Dear customer
So sorry we have totally ignored your tickets. Obviously, we have problems. Not only with our support system, but our trading engine also. Thing is, we are inept and incompetent, and we are totally out of our depth. We know this, because the trading engine has been costing our customers their money, for years, and we still havnt fixed it. Actually, we gave up some time ago, and at the same time, started filtering the support tickets mentioning anything to do with engine problems. Sometimes we give out Kraken tokens in 'compensation'. Lately, we just delete the tickets. The reason for this, is that we have declared ourselves unfuckingtouchable. Thats right, YOU have no rights whatsoever regarding your experience with Kraken. Moreover, we have assured ourselves that any regulatory body, license issuer, or significant financial partner, couldnt give a flying fuck what you think. Basically your complaints are a waste of your time. Deal with it....this is crypto, remember?'

@Dargo
Please publish what licenses Kraken holds, your declared financial partners, and Krakens legal contact details. This should be public knowledge, so no more stalling or bluffing readers here, ok?