Quote from: keithers on June 22, 2017, 05:19:04 AM

Quote from: interzc on June 22, 2017, 12:15:52 AM

Possible scam?!

Hello, i made 2 seperate Bitcoin transactions through Shapeshift.io (BTC -> ETH). Combined value: ~ $8500 (3.182 BTC)
I have not received ETH and any refund. It is like 2 days now and i even have not received any answer to my ticket (59544).

What is most interesting, funds from their BTC addresses were moved!
It is about $8500 so i should have answer from them after 5 minutes with apologies. Instead of that i have been waiting for 2 days and NOTHING!
Be aware and wait for update from me.

You will definitely get an answer, but I'll admit that support moves slower than you'd like when you have a lot of money sitting in limbo. It's happened to me with over 100 Ethereum. I will say that they ended up making everything right in the end but it was a super stressful process.

I'm sure support is being inundated by support tickets with prices going up so much on alt coins lately. I don't think they prioritize tickets by the amount of money being traded but it would certainly feel better if they did.

2 days seems extraordinarily long though. Have you tried private messaging the ShapeShift rep here?

No i have not tried, because as you can see: "Last Active: June 02, 2017, 07:26:17 PM" It is pointless.
Still no answer.