- We can still say...for now... that tickets are being solved by order of ticket number.
I am not sure about that.
I've had a deposit issue 2-3 days ago, it was not credited (not even visible) after 12 hours although it had plenty of confirmations on the chain.
I made a ticket (246100) and in less than 6h my account was correctly credited.
Of course, there's a chance the issue was fixed while fixing something else, since my ticket is still in the "being processed" state, but
for now I'm a happy customer (however, you guys are scaring me)
I can see that I may need to wait for months for my money.
I made a couple of withdrawals in the last few days and they were successful.