Quote from: m0gliE on June 23, 2017, 09:09:50 AM

Quote from: mitkos1 on June 22, 2017, 08:43:17 PM

Quote from: Goaheadz on June 22, 2017, 02:19:44 PM

- 172243 - 7 hours withdrawal issue I got a response 25days ago, they will get back ASAP. - They done nothing to your ticket...they fixed something that allowed fix credits

NO idea what you are talking about. My ticket was assigned to an agent after I talked to the verification agent via skype. And it is 29 days and 7h+

Quote from: m0gliE on June 22, 2017, 03:09:22 PM

The number of tickets...

I'd say your ticket will be answered more likely if:
-You're an old user
-you trade a lot so generate lots of fees
-you haven't oppened too much tickets already

None of this is true.

There is a huge influx of new traders on one side and regulations/security on the other side. Its 2013 all over again. Been there done that...

Lol. It doesn't change anything.
I'm still sure what I said is applied, even strictlier because of the numerous new users.
What do you believe? That they take the tickets randomly?

No, they resolve the tickets of their best customers first, of those who don't complain too much, of those who used their service for a long time.
Seems logical from a business perspective.

I'm a Polo user since early 2014.
During this time I opened 4 tickets, 3 of them regarding level verification.
I never doubled my last ticket even after almost a month without an answer.
And I'm stuck with...let's just say a lot of money on that last ticket.

So, how come I don't qualify as a good customer?