Quote from: yefi on June 23, 2017, 11:05:42 AM

Quote from: m0gliE on June 23, 2017, 09:09:50 AM

Lol. It doesn't change anything.
I'm still sure what I said is applied, even strictlier because of the numerous new users.
What do you believe? That they take the tickets randomly?

No, they resolve the tickets of their best customers first, of those who don't complain too much, of those who used their service for a long time.
Seems logical from a business perspective.

I certainly hope so, as I fall squarely into that category.

p.s. Stick with 'more strictly' to avoid stares

Thanks for the Grammatical tip :p

It's just obvious logic:
-They have too much tickets, they can't solve everything
-They have to decide who they'll let rot until the end of times

When you're a company, if you have to chose and help only 10% of your customers... Who are you going to help?
The little bugger who bought one pencil in 3 years?
Or the polite guy who complains for the first time even though he bought 3 cars this month already?