Quote from: liava on June 26, 2017, 01:04:48 PM

Dear Poloniex Staff, Support team and Poloniex users!

First of all, I want to say that we aren't newbies and we definetely understand
how exchange and bitcoin network works. So don't think, that we are another user who have questions like
"Why my bitcoins aren't received in 3 seconds?"

Recently, 14 June 2017 we made a withdrawal from Poloniex but it is still "Awaiting approval".
Ticket #237515
We are a huge mining company, who always make exchange process on Poloniex for further
withdrawal bitcoins to our investors. We have 4 accounts, one of them is verificated,
while others linked to that one, which has verification.

In total more than 6 BTC are awaiting approval for more that 12 days.
http://mining.changebot.org/dashboard/share/EVGAWXIU649E3QZQ94KV8H4H2957ZEBTVXYFJGJGWSRR82DGC8
Here you can see that we mined some coins and made a transaction to the exchange.

Support team did not provide us any information about our problem, they do not even answer us!

According to the current situation we have such questions to Poloniex administration:

How long we should wait for your reply?
Why you don't reply on our tickets?
Why our withdrawal awaiting approval for such a long time?
Why you don't make any moves, when verificated user with a huge trading volume make a support ticket?
Are you so negligent with all users?
Why our investors should suffer because of you?

with all the issues that poloniex have currently ... change ...

change exchange ... we have ... and being miners ourselves - we cannot afford to wait such ridiculously long times for transfers and withdrawals ...

bittrex has the 'lab' function also - where you can autosell coins ( which we DONT do - but thought i would mention anyway ) - so that an immediate exchange to btc is easily achieved and realization of your mining efforts are made very quickly ...

we work differently with the coins mined - as we trade them all using our ( currently being built ) back end trade system - as we dont believe in dumping mined coins ...

either way - you seem to have a nice system in play there - so it would be a shame to ruin it by using an exchange that delays payouts ... poloniex used to be ( and still are when they get over this bump ) one of the major players in the exchange business ... but things have been going wrong for too long for it to be just a 'influx of connections' ...

when they settle and fix their issues - go back - if you want to

...

#crysx