The victim blaming here is over the top. Dangerous products get recalled all the time. This is a repeat issue.

Of note, mine happened end of may, this guy just recently. Polo allows this to happen or is in on it.

Quote from: Peanutbutterpolka on June 27, 2017, 07:09:25 PM

Same exact shit happened to me.

Polo is in on it, I guarantee it 100%

This happened at the end of may. They ultimately traded out my 600 litecoins to fucking qora, first to btc, then xmr.

Polo is like swiss cheese.

Actually Im very certain it was one of the help desk fucktards as I had contacted support a week prior. I had this particular account for maybe two weeks before it was hacked the exact same way as yours.

If polo is this insecure, why the hell haven't they fixed this problem. Make 2fa mandatory.

Polo is probably insolvent, and hence hacking users accounts using this method. Their response is always, its your fault not ours.

Fuck them

Quote from: arsat14 on June 27, 2017, 12:00:39 PM

Hi Guys,

First of please be nice and constructive. I had my fortune stolen away and I am at a very bad place, infact I am depressed ($17000 worth of my savings that took me more than 8 years to save). I would appreciate if you guys can give me honest suggestions of what to do or if there is any chance Poloniex will refund me for the hack that happened.

So here is what happened as I sent email to Poloniex but they have not responded to me yet:

TICKET NUMBER # 273741

Dear Poloniex,
My account was hacked this morning at 2:50 am BST (british standard time). I am devastated as I had upwards of $17000 worth of portfolio of coins. Someone logged into my account, converted all the coins to BTC first, then to BCN, then he went on to a very illiquid BCN/XMR and started buying high and selling very low at huge spreads. I suspect he was on the other side of the trade to profit from it. I am sure you can easily find out who the culprit by checking on the other side of the trade.
Please check the activity between 2:50 am - 3:00 am BST (british standard time). This is a clear theft where your site has been hacked to gain access to my account and upwards of $17000 was stolen from my account.
I have contacted the Attorney General at your state who has advised me to contact you directly first before taking it further with him.
I have the evidence of the email I received at 2:50 am BST, the ip address where it was logged in from and I have also downloaded the transactions to prove it.
Please look into this issue asap and get back to me please. This is my hard earned savings over past 7 years and I will leave no stone unturned to get this resolved.
Thanks

So here is the email above. Please suggest what to do, I have also reported it to Police and action fraud. I did not have 2FA. I did not use this password on any other sites.
I know I am very silly not to have 2FA. This thread is all about what options I have, please suggest.

Thanks in advance

Quote from: Spoetnik on June 28, 2017, 01:23:21 AM

Staff can steal it then play dumb.. Implying hackers.
Perfect crime.. It would impossible to catch the staff doing it because they all operate with 0 transparency.
Think about it people.. I am just pointing out common sense.