Have been helping my wife get on CEX.IO which seems an easy-to-use and very credible exchange handling fiat, BTC and ETH. But after submitting all the necessary documents and adding a credit card as the deposit mechanism, it just says 'not verified'. She got an email acknowledging her application, and updates for every login, but not a positive or negative reply to the verification process.
It has been weeks since she applied. Is this normal?
So you already have account with them. Did you use same ip address for both account? Normal bronze verification can go up max 3 business days. Try to contact with live chat and ask this questions. Only support can help you in this matter.