In case any of you were wondering. I boot from a live linux cd before any exchange activity or email and reboot inbetween steps.
And just randomly the account gets hit right after contacting customer support.
I still have the qora in my account, that is evidence of a crime. If they delete it they are destroying evidence.
Polo also made and kept the transaction fees from the theft.
Thats pretty fucked up to make money off of a theft.
I don't believe you. Why not just use 2FA instead of this nonsense then? Unless you use a unique, otherwise unused email, with a unique password, it's a useless excercise.
You have to have your email hacked to allow the hacker to recover your poloniex password and do the deed.