Quote from: AltCoin555 on June 30, 2017, 05:11:10 AM

So it looks like they are handling some tickets out of the order we are expecting.

Goaheadz, good job on this thread, please keep the list managed so people are informed.

I would guess that they have different teams for different problems.
- When someone does a withdraw it is addressed manually..usually instantaneously or the day after.
- If theirs a wallet problem when you do a withdraw it will take more time and be fixed automatically when they fix wallet issues..
- 2FA enable makes things faster
- They may still need to transfer funds from cold wallet to live wallet to have enough founds to transfer. BITCOIN and ALTs raising to quick made a lot of people make withdraws as quickly.
- There is a team just to clean duplicate tickets..this i am sure. This team can be less expert in cryto and security or its just there job!
- There are others experts in the team that take care of frozen accounts, and this takes way more time due to security measurements.

So yes..i can conclude that tickets are not resolved by number but by subject, and by different teams.

Heres an update...if you and resolved you ticket please help us keep this list.
It is important for us that still needs help in ticket solving.

- 146059 - BTC Withdrawal - 47 Days - this was probly solved..no feedback from poster
- 169312 - Fail transfer LTC 22-05-2017 - 38 days this was probly solved..no feedback from poster
- 171378 - Withdraw BTC awaiting - 24 Days this was probly solved..no feedback from poster
- 172243 - 7 hours withdrawal issue I got a response 26days ago, they will get back ASAP.
- 185216 - Withdrawal Frozen Account - Created on Tue, 33 days
- 213847 - June 9th - 21 days
- 214680 - June 10th : No reply yet - 20 days
- 226395 - is Being Processed since 17 days and no answer yet
- 229146 - being processed since 12th June 2017,18 days
- 230270 - June 13th - 17 days
- 236183 - 16 June 4:57PM - being processed - 14 Days - received message from team that ticket will be addressed (5 days ago)
~~- 237096 - 17 June 12:00AM - being processed - Never received feedback - 13 Days~~ duplicated removed by polo support
~~- 238178 - being processed since 17th June 2017, 13 days~~ duplicated removed by polo support
- 244943 - 19 June - being processed - Never received feedback - 11 Days
- 245872 Awaiting Aproval since 240hs and 180hs - 10 Days - no repply
- 246100 - less than 6h my account was correctly credited - ticket is still in the "being processed"
- 250193 Cashouts awaiting approval since 14 days - ticket 9 Days - no repply
- 252855 - 2017-06-22 13:06 GMT - Failed ETH withdrawal of 6.7 ETH - "Being Processed since 23 hours 57 minutes" - I got a reply - Wallet/network issues?
- 252867 Awaiting Approval - June 22. Approved June 28.(was this a withdraw?)
- 255805 - Since June 22th - 8days
- 258922 - 2017-06-21 13:16 GMT - Complaint about my other ticket getting ignored - "Being Processed 8 days" - NO reply

- There where 98884 tickets opened since 21-06
- Longest waiting ticket is 47 days old
- More then 1000 tickets are created per day
- In the last 4 days, more then 2100 tickets where created per day
~~- We can still say...for now... that tickets are being solved by order of ticket number.~~ solving tickets using different teams..so different resolved times
- I am sure that we can assume at least 3 tickets average per person..around 32000 tickets to be solved by support
- There is a team that cleans duplicated tickets...number of unsolved tickets going down
- People are getting confident that tickets are getting solved...just dont know when!!!!

Polo Reputation is still going down... new negative posts are being created everyday

G.