Quote from: pronto34 on July 02, 2017, 03:15:25 PM

Hello. A friend of me hav a Problem. He is verified by Cryptopay 3 Months ago, but the Bank dont verified the Account, so the Limits are not increased. Is that normal? Someone with the same Problem? He hav a Account by Advcash and is too verified, is that perhabs the Problem? That what I dont want to verified my Account.

Hello! Such situations happen when our card issuer rejects one of your verification documents. They have very strict requirements regarding the size, the quality, the date of issue, the type of the documents in order to upgrade the clients' KYC limits. Please ask your friend to contact our support directly via live chat or email and we will investigate the case. Thank you!