Quote from: JahRiver on July 02, 2017, 03:42:48 PM

Quote from: bgf_team on June 29, 2017, 09:27:14 AM

Quote from: eankit on June 24, 2017, 04:10:32 PM

Quote from: bgf_team on May 22, 2017, 08:38:03 PM

Dear All,

We can understand the concerns people have here for not being getting their transactions complete end to end & getting the MCAPs in their accounts. We would like to explain few scenarios which lead not to auto credit MCAPs in your account:

1.) Short Paid: When you make the transaction for the specified amount shown in the invoice, few wallets send less amount to us after deducting the transaction fee which in turn mark the payment as Short paid & it doesn't map with the invoice & hence no auto credit of MCAPs in your account.

2.) Paid after time-out: We keep an invoice live for an hour duration, so if any payment made after the expiry time will mark the transaction as "paid after time-out" & hence no auto credit of MCAPs in your account. This can occur sometimes when a user made the transaction after the expiry time intentionally or they use some wallets which send out the transaction after some time.

We hope that above points might help you in understanding for not having the MCAPs in your account even after getting confirmation on the blockchain.

We would like you to request that if any such cases are there, please send an email to support@bitcoingrowthfund.com with the following details:

BGF username:
Invoice id:
Transaction id:
No of MCAPs:

This will help support team at BitcoinGrowthFund to address your queries with the minimum possible time.

Thanks & Regards,
Team BGF

Hi BGF Team,

My trade bids are not taking place at all, i have raised a support ticket also for the same but no response, i bid to buy the tokens for certain amount say (.0018 BTC/MCAP), today, yesterday and day before yesterday also, price went down to .0015 BTC/MCAP also, but still your trade system did not buy the tokens for me, please check and resolve it ASAP, my ticket no. is - 4736

Thanks!

Dear @ eankit,

We hope that the response for your ticket answers your question. Looking forward to help you further if you have any questions.

Thanks & Reagrds,
Team BGF

Hi BGF Team,

My BTC withdrawal has been pending for a while. Will someone please look into this so that I can get my money sent to my wallet? The address is: 1PNcTcob4z3tLznziUN9H291eFMYepeXVd

Thanks

Dear @ JahRiver,

We have checked in the backend & your BTC withdrawal has been processed. Please find below the transaction hash for the same.

e2681ae2474858b10a94139a44f303328cb450da0dd8bab11f265f7e5d874292

Thanks & Regards,
Team BGF