Quote from: Neopallium on July 03, 2017, 12:55:17 PM

I have been waiting a month for a CAD withdrawal to go through. The withdrawal has been stuck in the "sending" status for a month.

Created a support request 2 weeks ago, but they didn't really help at all, just kept sending the same reply and closing my request.

Then they requested that I attach a screenshot of my bank account, but the support website doesn't support attachments and replying to the support emails doesn't do anything. Asking for a screenshot of my bank account, seems to me to just be a way do delay doing any real work on the request.

A screenshot of my bank account is not going to show any useful information. I had already included full details of my bank information and the withdrawal when I opened the request.

Please take a look at request #425160 (a follow-up of my original request). #387314 was the original request I opened, but was closed and marked as resolved even though the issue hasn't been resolved.

I am about ready to try to fill a complaint against "Kraken Client Engagement" person "Will", since he just cared about marking my request a resolved, instead of doing any real work. Customer really shouldn't have to be coming to a public forum to get someone to take their support request seriously.

Thanks,
Robert G. J.

Hmm, If my money is ever sent, I hope I don't have to wait a month too! Perhaps you should consider taking this in a legal direction. After all, its your money. I wont be using Kraken again once I have my money.