Quote from: flekkelek on July 03, 2017, 12:46:20 PM

Quote from: sgtwiggles on July 03, 2017, 10:40:18 AM

I use Kraken for the first time at the weekend.
Was not smooth experience.
Yesterday I made a withdrawal request for some EUR and then nothing. No confirmation email.
So today I spend 30 mins trying to log in but get pushed out by Cloud flare despite being on the same computer. (right now I cant log in at all)
Eventually I log in and see my Euros still sitting there.
I understand the transfer can take up to 5 business days but how long is it until Krakan ACTUALLY start the request?!
They have my money.

How were you able to log in when you can't log in? I don't even understand the case.
Anyways you trusted them with your money, and it can take up to 5 business days, so why the heck are you asking this on the very first day? I'm not even sure you are in the same timezone as them. Do you think they will manually start your request on a sunday evening, or what?

I said "eventuality I was able to log in"

I was looking for help as a newbie but I can see that in the cryptoworld, newb questions are treated with disdain by unfriendly know-it-all types.

Quote from: Neopallium on July 03, 2017, 01:02:15 PM

Quote from: sgtwiggles on July 03, 2017, 10:40:18 AM

I use Kraken for the first time at the weekend.
Was not smooth experience.
Yesterday I made a withdrawal request for some EUR and then nothing. No confirmation email.
So today I spend 30 mins trying to log in but get pushed out by Cloud flare despite being on the same computer. (right now I cant log in at all)
Eventually I log in and see my Euros still sitting there.
I understand the transfer can take up to 5 business days but how long is it until Krakan ACTUALLY start the request?!
They have my money.

Does the withdrawal page show the withdrawal request? If the funds are still counted in your account, then the funds haven't been deducted for the withdrawal request. I would try to create the withdrawal request again. Maybe the first request failed to be recorded by Kraken's servers (bad HTTP request? Cloud flare issue?).

I started a withdrawal request last month (still waiting for the funds to arrive), and I am sure the funds were deducted right away, before they even accepted the request.

Thank you for your help. I will give it a try. And thanks for not being sarcastic or patronising. Much appreciated.

Kraken seems to have many problems judging by this thread.

Quote from: aesma on July 03, 2017, 01:12:03 PM

Yes you shouldn't see your funds anymore if the request has been registered.

Since you mention Euro was it a SEPA withdrawal ?

Yes, SEPA.