Quote from: Almeida on July 08, 2017, 09:55:10 PM

Quote from: dz4505 on July 08, 2017, 09:49:03 PM

Quote from: Almeida on July 06, 2017, 04:37:53 PM

So here is the email I just sent now after being asked to send an email to yet ANOTHER sector of SONM. The part where I detail my problem with links to all transactions in all blockchains, and where I prove ownership of BTC address that invested, is below the initial part, all detailed and calculated, so there is no excuse at all to solve this. I don't trust this company, they should refund non-ethereum contributors who are unsatisfied just like they did with the pre-ICO.

I PM'd the copy of this email to these sonm_comunity profiles here in forums also.

-----------------------------------------------------------------------------------------------------------------

Hello SONM Support, Bonus and Info (I'm sending email to all of these addresses),

Unfortunately you didn't solve my problems, they are crystal clear written below (read them below), and you keep sending me to several different emails without solving anything, your bonus sector does not answer and your support sector does not support, last email today your support asked me to write to info@sonm.io, you are sending me now to that place, then to that other place without addressing anything. Your support goes to forums to ask us to send emails and they are never answered.

You lost my trust, the better you could do would be to give my 2.63136938 BTC back. You gave the money back to pre-ICO and even gave them 4 times more token, why are they so especial? You harmed ICO participants who invested with non-ethereum coins, who are treated like second class investors having the worst exchange rates and bonuses, and your company is losing credibility because of that.

You released your tokens without solving your ICO problems, thus bankrupting all the ICO investors who are watching their investments going downhill in exchanges. You made us lose money.

You helped pre-ICO investors, why can't you do the same for ICO investors? We are as important, or even more, than the pre-ICO ones. Why don't you give my 2.63136938 BTC back, and money back to non-ethereum contributors who might be unsatisfied and bring this whole charade to an end?

(1º investment)

I sent 0.63 BTC from my address 12ykdPSPBj8Yo7QNfXpEAwkd2LQrSWfYEA (signature at the end of email) to the address: 1SnMfzJef62gv4jByDijAa6mNRngYb9MR

My ETH address: 0x9C9582FB1b6e1e22F4C09F86fDa41681241d590f

As you can see in the Bitcoin blockchain, I sent the transaction at 17h40m8s UTC

https://blockchain.info/pt/tx/3e8514274752b18c369877ea5dff0779f70567763cd99fc2ca28231ad5fa1654

At this point there was 7,5% bonus still available, as we can see in this transaction sent at 17h40m29s UTC, after mine:

Ethplorer: Transaction hash: 0x9d8c3b414b5e78cd0d90dc13969f46644551ce8327e8bea529a230a66b284483

There we verify 2,944.726 / (0,97*2824) = 1,075, that is, the person got 7,5% more tokens.

I sent 0.63 BTC and average price was 2363,71 USD at that moment, so I sent 0.63*2363,71=1489.14 USD (check: http://coinmarketcap.com/currencies/bitcoin/#charts) **Coinmarketcap uses all available exchanges to give the average price, you didn't provide any information over the exchange you used**

Now, I'm absolutely sure that your website was showing exchange rate 1 USD = 9 SNM.

This means my tokens should have been SNM = 9 * 1.075 * 0.63 * 2363.71 = 14,407.403377

I got credited only 12,376.8019546627 SNM, and even without any bonus this number is far too low.

(2º investment)

I sent also a second transaction at 08h04m24s of june 17th, 2.00136938 BTC. Below this transaction:

https://blockchain.info/tx/8e7fdaedd1af60a5799dc6b3aac7160a37cd60c5486c210045e2a149a5aa86b0

The average price of btc was 2549.07 USD at that moment using coinmarketcap.
At that point there was no bonus anymore.

But again, I'm absolutely sure that your website was showing exchange rate 1 USD = 8 SNM.

This means my tokens should have been SNM = 8 * 2.00136938 * 2549.07 = 40,813.0451638128

You credited me only 37,740.00139638618 SNM.

So my total has to be SNM = 14,407.403377000 + 40,813.0451638128 = 55220,4455015128
You gave me a total of 50,116.8033510489 SNM and then wrong bonus of 195.81214. My wallet below:

https://ethplorer.io/address/0x9c9582fb1b6e1e22f4c09f86fda41681241d590f#pageSize=100

To make things even I should receive another 5103,6421504639 discounting for the 195.81214.
You said that you would respect the time the investment was made, as you can see above there is the timestamp of my transactions in bitcoin's blockchain, the first one with 7,5% bonus.

I also think that the exchange rate SONM was showing was very misleading. IF it was not intended to be like that why show an exchange rate and don't deliver it? Obviously I sent investment in BTC thinking the price of BTC would be count using that exchange rate to give me SNM tokens.

For ethereum was very clear 1 ETH = 2824 SNM, and right beside it written 1 USD = x USD !! So of course anyone would think that they would be getting that exchange rate with non-ethereum coins!!!!

Bitcoin Address used to sign: 12ykdPSPBj8Yo7QNfXpEAwkd2LQrSWfYEA

-----BEGIN BITCOIN SIGNED MESSAGE-----
My Ethereum address is 0x9C9582FB1b6e1e22F4C09F86fDa41681241d590f.
-----BEGIN SIGNATURE-----
IAE6aosChbQny1LvWP7smB2qWgTUCpjY2LEfU5f/NDfsLPCVeunKf0nAwuQP37kKIArwBAP5dg396vDBg1v7/Ko=
-----END BITCOIN SIGNED MESSAGE-----

They ever addressed you?

Nope. And they say issues are solved...

Greetings.

Let me try to explain the classic mistakes in your situation.
The most common mistake of all non-ETH investors is that tokens are credited according to the time of the bitcoin\altcoin transaction confirmation.
As you know, in all bitcoin-friendly services, you need to wait for confirmation of the transaction (in our case, 3 confirmations), and only after that transaction completes (for example, any exchange).

Bonuses are calculated not according to the time when you sent your funds, but according to the transaction confirmation time.

Quote

(1º investment)

I sent 0.63 BTC from my address 12ykdPSPBj8Yo7QNfXpEAwkd2LQrSWfYEA (signature at the end of email) to the address: 1SnMfzJef62gv4jByDijAa6mNRngYb9MR

My ETH address: 0x9C9582FB1b6e1e22F4C09F86fDa41681241d590f

As you can see in the Bitcoin blockchain, I sent the transaction at 17h40m8s UTC

https://blockchain.info/pt/tx/3e8514274752b18c369877ea5dff0779f70567763cd99fc2ca28231ad5fa1654

Yes, i belive that you send funds at 17h40m8s UTC, but it recieved at Jun 15, 2017 11:15:31 PM

PROOF
(https://blockexplorer.com/tx/3e8514274752b18c369877ea5dff0779f70567763cd99fc2ca28231ad5fa1654)

As you can see, in this case you made a mistake with the reference point. Which in this turn led to incorrect results of calculating bonuses.

Quote

My ETH address: 0x9C9582FB1b6e1e22F4C09F86fDa41681241d590f

At this point there was 7,5% bonus still available, as we can see in this transaction sent at 17h40m29s UTC, after mine:

Ethplorer: Transaction hash: 0x9d8c3b414b5e78cd0d90dc13969f46644551ce8327e8bea529a230a66b284483

There we verify 2,944.726 / (0,97*2824) = 1,075, that is, the person got 7,5% more tokens.

If you're right, let's try to figure it out together. What do I do for this? I compare your transaction and the transaction of the investor, who, with your words, sent the money after you and received a bonus more than you. What i see next?

You:
(https://etherscan.io/tx/0x2665c1b47cf84453bfad5e3e9d6c2fe8e862909ad47fba0224107e3efe44a4af)
Your TimeStamp:
23 days 32 mins ago (Jun-15-2017 10:34:09 PM +UTC)

Him:
(https://etherscan.io/tx/0x9d8c3b414b5e78cd0d90dc13969f46644551ce8327e8bea529a230a66b284483)
His TimeStamp:
23 days 5 hrs ago (Jun-15-2017 05:40:29 PM +UTC)

As I see, the one you are talking about sent his money 5 hours earlier than you. It turns out that you are extremely inattentive, or you deliberately mislead everyone.

Quote

(2º investment)

I sent also a second transaction at 08h04m24s of june 17th, 2.00136938 BTC. Below this transaction:

https://blockchain.info/tx/8e7fdaedd1af60a5799dc6b3aac7160a37cd60c5486c210045e2a149a5aa86b0

Let's check the transaction confirmation time again:

https://blockexplorer.com/tx/8e7fdaedd1af60a5799dc6b3aac7160a37cd60c5486c210045e2a149a5aa86b0

Received Time Jun 17, 2017 11:05:32 AM

So, as you can see, the calculations that you made have a mistake at the moment which the payments were calculated. So, the BTC price, that you use is incorrect.

I see change BTC price at 17 june from 2685.19 to 2484.96 for 4 hours.

Be more careful,
Stay tunes,
SONM Community