Quote from: Lorilikes on July 07, 2017, 02:22:54 AM

Quote from: coinchart on July 06, 2017, 10:43:12 PM

Etherscan confirmed that my transaction when through with 74954 block confirmations as proof.

https://etherscan.io/tx/0xd1b9ab1ea0db7e56de1163e3a016a3c7a8591aaf01967988e6a43fe49f796988

Civic is trying to rip me off with email claiming my transaction was unsuccessful:

"The allocation confirmation emails have now been sent to all successful crowdsale participants. We regret to inform you that if you have not received such an email, your participation in the crowdsale was unsuccessful." It went through and no ETH was returned to me!

Unbelievable they are literally stealing from me! What should I do?

Hello,
The Civic Admins with authority over your issue are swamped currently, and they will get back to you soon.
Until then I was able to find some info on the website that might be helpful if it applies to your situation.
From the FAQ:

"How will I know if my purchase was successful? Both Bitcoin and Ethereum networks are overloaded.

For purchases made in BTC and ETH, we will deem a purchase to be successful when three confirmations have been received within six hours of the time that payment information is displayed to you during the crowdsale process. We reserve the right to refund your purchase if the transaction is processed after the six hour period lapses.

What will I need in order to participate in the crowdsale?

You will need the following:

1. Download the Civic App and register with Civic by providing your phone number and email address. To download the app, search Civic Secure Identity in the App Store for iOS or on GooglePlay for Android.

2. If you are paying in BTC:

A) Your BTC on an exchange or in a wallet, ready to be sent to the address displayed to you via the crowdsale widget.

B) Your BTC refund address which is your receiving address.

C) Your ERC20 compatible wallet address (please see examples of such wallets in the Technical Questions section below)

3. If you are paying in ETH:

A) Your ETH in an ERC20 compatible wallet (Note: It will NOT be possible to send ETH from an exchange)"

I sincerely hope this helps, but if not, you should be hearing from them soon. I know it's frustrating, so thanks for your patience.

Civic continues to avoid and simply rip me off. I have emailed several times and they send the same canned email response each time. I called and was told I would receive a callback yesterday but nothing. No mention they are refunding my ETH if they are reneging on the Civic token allocation. I chose to invest in Civic ICO because of the emphasis on trustworthiness. I am very regretful for trusting.