Sorry for the late reply, I guess I missed your post. I waited for over 2 weeks. My ticket number was #253065. I think you're withdraws will be processed eventually. I really doubt that Polo is doing this on purpose. They have an automated system that flags certain withdraws due to reasons like having an unverified account, no 2FA enabled, password recently reset etc. Their userbase exploded over the past months so I assume that a lot of them are unverified, have no 2FA enabled etc. This results in a lot of withdraws being flagged and need to be manually checked. A lot of people will send in several tickets about this, resulting in even more work for their limited staff members.