Quote from: unclescrooge on May 02, 2013, 01:28:23 PM

Quote from: GraphicImpulse on May 02, 2013, 12:17:36 PM

Put withdrawal request in yesterday.. now it's cancelled as of 2 hours ago whilst sleeping AND it charged the transaction fee, this service continues to amaze me. Trying again...

Would be cool to get a response about not receiving any type of margin call notification as well. Email support simply stopped responding as well.

Hello,

Ok let make some things clear.

When you have a margin call, you have a pop-up on top of the page indicating you that (like the message "Mtgox is having some issues...").

Now, in your case, between the time you got a margin call and the time you were liquidated, there was only a few minutes, so you probably didn't have time to notice anything or navigate in Bitfinex. And even less time to cover your margin if you were waiting for a margin call to do that. On the other hand, one thing you could see at anytime was your losses growing bigger and getting your trading balance near to zero. That's generally a good indicator that things are turning bad.

There is nothing I can add to that, although I totally understand your frustration, nobody like losing money, me neither

About your withdrawal request, it contained a small string of digits instead of a BTC address, that why it was cancelled with a message asking you for a BTC address. Please put a BTC address as requested per mail. And no transaction fee is charged at all, so please do not say things like that, especially when everyone can see on your screenshot that no transaction fee is charged.

To everyone, thanks for your suggestions, we are always listening although we don't always come here and answer

Best regards
Raphael
Bitfinex team

So let me get this straight for the factual legal record: when a www.bitfinex.com margin call is issued - there is NO email notification sent out? Is this in fact what you are stating while representing www.bitfinex.com?

If you took the time and care to read my previous posts instead of skipping them you would know what I use this strictly due to the multiple notifications via email the site sends out upon any processing of orders.

My withdrawal request had a valid bitcoin address and I even have a screenshot of it at home. I will post this here in ~6 hours when I arrive at home. You also just sent me a email saying this 15 minutes ago, not actually when it happened like you just stated. Stop being so god damn sketchy!

"And no transaction fee is charged at all, so please do not say things like that, especially when everyone can see on your screenshot that no transaction fee is charged."

Are you... literally...blind? It's quite obvious from my screenshot. Started @ .5698, opened withdrawal for .5648 (to include .005 fee) and it was cancelled without refunding the .005 fee resulting in remaining balance of .5648(loss of .005).