Quote from: Goal458458 on July 15, 2017, 01:12:09 AM

Actually I have contacted the customer support for several times, but they still don't reply me. To my opinion, I think they should at least update me the status of what has happened, rather than revealing nothing and giving a bad impression to their customers.

If it is a technical issue, there are some bargaining point to discuss, but now I just know nothing and the funniest thing I witness is other bets that I have played in the site can still be processed.

They should have replied to you by now. Along with being established, they are one of the active bookies in the forum as welll. If they aren't giving any attention to your ticket try posting in their official thread https://bitcointalk.org/index.php?topic=1397960.0

That will pressure them to take actions quickly.