I am sorry man,but this isn't AML/KYC procedure.My fund amount is way to low for something suspicious,only 0.13 bitcoins.They send me an email after i have spam my issue in every forum i can.This is not fiat money,it is cryptocurrency and hasn't any restrictions from any requlation or country.They just keep my bitcoins without any reason.I have send them the documents that they wanted.They are extremely slow and unreliable.Why they don't have a phone number in order to contact with them or why they don't call me in order to solve my problem.They are totally useless,maybe there is only one man company.I am 1000% confident that i can have a better service alone in my house than them.
This is odd, thats not enough to set of the AML questions you just received. You would need 2500 USD equiv daily withdrawal trafic, or a net account balance of 10k or over, as far as US reporting requirements. They are essentially the same as a bank in this. Dont answer this out loud, but consider if you have had legal trouble connect to finance, or have had your identity compromised in a way in the past that might make a blip on your credit/financial history. otherwise, yes, they are probably jerking you around a bit, and you WILL comply before they release these funds.
you might not like the taste of it, and i understand, but your easiest recourse will be to reply to the inquiry.