Raised a ticket and got the same standard message... but now my withdrawal says pending. Last time "pending" became "processed" in less than a day but it's a weekend now. Not holding my breath!
As for Coinlab that was just hot air. The muppets were claiming for "Beach[sic] of duty". If they can't spell a crucial word in a legal document would you trust your money to them???!!! They seem like a bunch of chancers on the bandwagon and I doubt they will be any more efficient at running the business.
CoinLab may be a non-starter run by people who have about the same ability as MtGox but there are lots of share and ForEX trading sites who have been doing what Gox is failing to do for many years now, and with far better security and far lower fees. All we need is one to get on board and if they do a competent job they will win most market share in a very short time.
Peer2peer trading will always be conceptually better if anyone could get that to work.