The website is getting better. But the contact email support should be using your domain name as this kind of business needs seriousness.
And browsing the whitepaper, there's no guarantee that you can get your claim as this is up to the community - thru voting system.
Of course, there's always bias in gauging if the submitted evidence is sufficient or not. It depends upon the individuals who are voting that time.
So in the end, even if you are a "policy holder", you can't have the security that you can claim your benefits.
We're incentivizing the community be on "the winning side" of the vote so, unless that bias exists collectively, the voting process will pick the right outcome in the long run. "Guaranteeing" a claim is a risky proposition as that would leave us open to fraud - that would also require a central authority to basically say "no, we override the community" which kind of kills the decentralized concept in the first place. The community will be able to have an open discussion on claims as they're voting to compile/share evidence. Worst case scenario as a policy holder is you get your money back.
Also, to be fair, anytime you're trying to extract money out of someone for a cause, you have to provide whatever they claim is sufficient evidence. The UMC community will be a reflection of all of our policyholders.
Thanks for letting us know about the email! We updated it on the site. We have our own domain but I think it got lost in the website shuffle.
info[at]umbrellacoin[dot]org