Quote from: BitPotato on May 05, 2013, 06:23:16 AM

Quote from: Deathdisguise on May 05, 2013, 05:37:33 AM

A blatantly lazy copy/paste directly from the email I have just sent support@bitpotato.com..
That's over 600 dollars in LTC I'm now waiting for..
The website is great, and 80% of the time I end up getting paid without issue... but that 20% of the time is holding me back pretty hard right now!

This is a good time to make a small announcement regarding the current state of our support system. Right now we are really being slowed down by users asking for refunds on payments that either cannot be proven to be due to a site error, or payments that were sent after the timer has expired. Since originally implementing the current fix to the double spending bug on April 30th, we've received a total of 4 users with complaints that have not been confirmed to be due to a user error, in comparison to the 30 or so complaints we received within the first hour of the bug occurring originally. While we definitely are not saying the bug is fixed, we are saying we're having a lot of trouble finding evidence that it is not, and if the bug is still happening, it is most definitely at a much lower frequency.

For all the users who send in tickets that end up not being due to a site error, we spend at least 1-2 hours connecting all the dots in our site logs and the block chain to be absolutely sure there were no errors on the site before we, unfortunately, inform them that we cannot give them a refund. This takes an extremely large amount of time comparatively speaking, and is why we have been experiencing such huge delays on support tickets. So basically, please be sure you're experiencing a legitimate bug before you send in a support ticket, it slows us down from actually tracking down any real potential bugs.

Lastly, when sending in a support email, be sure to include as much information as possible. Describe in detail how you think your issue was related to a site error, give us block chain links verifying where the payments are going and what happened to them, anything and everything you can send to back up the legitimacy of your issue will make it MUCH easier for us to give you an expedient refund.

As always, we deeply appreciate your patience and understanding. Above all things we really want to preserve our integrity, and we appreciate all of your support!

Best Wishes,
The Bit Potato Staff

Hello Bit Potato! You have a very entertaining site, and I was enjoying it for a while with several successful potato transactions. I'm certain that my issue is not one that was caused by user error. I emailed you the details, it was regarding the spud potato at 43.49. I know you are getting a lot of reports right now but a response would be greatly appreciated, thanks.

edit: just wanted to edit in and say that I just received an e-mail from support confirming they read my email and are looking into it. was a very quick response, and a good sign for bit potato, cheers!