Quote from: KozziMozzi on July 24, 2017, 08:38:55 PM

Quote from: Dargo on July 24, 2017, 08:30:30 PM

Quote from: KozziMozzi on July 24, 2017, 08:08:30 PM

Quote from: Dargo on July 24, 2017, 07:50:00 PM

Quote from: Rannasha on July 22, 2017, 07:56:49 AM

Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.

Sorry, but I don't have any news to share at this time on the launch date for the new trade engine.

How can you answer this without any other precision, excuse or any word for your customer to know what is going on.
Did you try yourself to trade on your site?
It is impossible.
There are a lot of negative comments on forum/reddit and the lack of communication from your side is totally unprofessional.

I answered the question, which was asking if there is any news on the new trading engine and there is no news. We understand that the new trade engine is very urgent and we are urgently working to launch it, but I cannot give any estimates as to when the launch date might be.

What about lowering your fees until this is fixed?
I lost money because of orders not executed.
The engine is broken even when there is no high volume. Even the last price and orders book displayed on your site are not accurate.

Some strange stuff going on indeed.
But besides the misinformation it actually takes ages for a submitted order to actually go live. This can be extremely costly as well (missing trades, paying bad prices).