Quote from: veleten on July 25, 2017, 04:41:04 PM

think you should contact the people who gave your account negative trust and ask them to remove it
update the FAQ and the site's info about the promotion,too
by the way,I managed to unlock the bonus,it was just a test 0.01 I think,but took a lot of time and effort
and I was very close to cancelling it,completely sure that I would get my deposit back and that it would remove just the bonus+the winnings

It took a lot of time and effort to unlock the bonus, but at least it is possible to unlock it with reasonable requirement. It is challenging and fun, I see nothing wrong with their bonus terms as I was able to cancelled the bonus and took back my balance with some deduction of my balance which I lose while playing the game. Which means their bonus algorithm was wagering the player balance first before the bonus, most casino did the same. Except the terms was was not clear enough and thus confuse some of the players.

Maybe they can simply change their terms to these, to avoid any problems in the future.

1. The bonus will be locked at the beginning.
2. Bonus will be unlocked for player when player balance has lose their own balance.
(So that the player can continue to complete the wagering requirement using the bonus.)
3. When a bonus is active, withdrawal will be disabled.
3. Bonus can be cancelled at anytime, thus player will be able to withdraw their own balance at anytime. But any winning will be forfeited.
(Some player may wish to withdraw their balance instead of being force to complete the requirement, thus a cancel function is require for them)

Note* Only bonus balance is being locked here, players are using their real balance to place the bet, thus losing bet will result in the deduction of their real balance. Since it is a bonus, any winning (if there is any) should be forfeited, otherwise it is not fair to those who didn't claim the bonus OR maybe all players will claim the bonus.

Example: Player A claimed the bonus, win and get profits, he/she decided to cancel the bonus and withdraw the winning. Player B who didn't claim the bonus, win and get profits, withdraw. Both of them win and get profits, but what if we say if Player A manage to complete the wagering requirement? Player A will get his winning + bonus, but Player B will only get his winning. In the case of Losing, both player lose the same. Therefore, winning should be forfeited when a bonus is claimed / active.

Some player might say it is unfair since losing will resulting in deduction of balance, but winning will be forfeited, it is your decision to claim the bonus, bonus is not a free money, if you don't want to take the challenge (wagering requirement), you shouldn't claim the bonus.

With these terms, player will always need to wager with their own balance first before unlocking any bonus balance, when player decided to cancel the bonus, they will left only with their own balance minus any lose amount, thus avoiding any loop happen such as deposit, claim bonus, lose the bonus, withdraw and deposit again and again.