Quote from: OshiNick on July 29, 2017, 07:59:08 AM

Quote from: joksim299 on July 28, 2017, 01:21:03 PM

There is one support agent who request ID on anything, while others process without asking for ID.
I was asked for ID on almost all withdrawals by the same agent while other agent say to cancel and request withdrawal again and it will be processed within few minutes.

For readers: I am founder and CEO of Oshi.
I'm not happy about these inconsistencies and I will be doing a complete review of cashout processes and various inconsistencies first thing next week. My view: people gamble at a casino because they trust it. If we are inconsistent, then how can people trust us? That's why I want to sort all of this out.

Good that you are going to sort it out, if what is being said by joksim is true then you should do something to him (your support agent). At least tell him not to ask for ID on anything, if he still do it after you tell him so you need to replace him with someone else who have better competencies.